Privacy Policy

Last updated: January 6, 2026

The Paws Promise operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

When you visit or purchase from our store, we may collect personal information including:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely by third-party payment providers)
  • Order history and purchase details

We may also automatically collect device information such as your IP address, browser type, and usage data to help improve our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Improve our website and customer experience
  • Send marketing emails (you can unsubscribe at any time)

Sharing Your Information

We only share your personal information with trusted service providers who help us operate our store, such as:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping and fulfilment partners

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To do so, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@thepawspromise.com

Business: The Paws Promise

Location: Australia