OVERVIEW

This website is operated by The Paws Promise, an Australian sole trader business (ABN 33 186 864 716).

Throughout the site, the terms “we”, “us” and “our” refer to The Paws Promise.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction.

You may not use our products or Services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using the Service.

Any breach of these Terms may result in termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify site content at any time without obligation to update information.

SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS & QUALITY

Certain products are available exclusively online and may have limited quantities.

We make every effort to display our products as accurately as possible, however we cannot guarantee that your device’s display of colours will be exact.

We do not warrant that the quality of any products will meet every customer’s expectations, but we stand behind our products and offer returns in accordance with our Refund Policy.

SECTION 6 – SHIPPING & DELIVERY

We ship worldwide.

Orders are packed with care and typically arrive within 5–7 business days, depending on your location. Shipping times are estimates only and may vary due to customs processing or carrier delays.

Once an order has been shipped, responsibility for delivery rests with the carrier.

SECTION 7 – RETURNS & REFUNDS

We offer a 30-day return policy.

If your necklace isn’t what you expected, you may return it within 30 days of delivery for a full refund, subject to our Refund Policy.

We want you to love both the necklace and the cause it supports.

SECTION 8 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide current, complete, and accurate purchase and account information and to promptly update this information so we can complete your transactions and contact you as needed.

SECTION 9 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools or links that we do not control.

We are not responsible for the accuracy, content, or practices of third-party websites. Use of third-party services is at your own risk.

SECTION 10 – USER COMMENTS & SUBMISSIONS

If you submit feedback, ideas, suggestions, or other content, you agree that we may use them without restriction or compensation.

You agree your submissions will not violate any third-party rights or applicable laws.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to infringe intellectual property rights, to transmit malicious code, or to interfere with the Service’s functionality or security.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Our Service and all products are provided “as is” and “as available”.

To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless The Paws Promise from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 16 – TERMINATION

These Terms are effective unless terminated by either party. All obligations incurred prior to termination survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us and govern your use of the Service.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

📧 hello@thepawspromise.com